Privacy Policy

Nexora Prime International (“Nexora Prime,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you:

• Visit nexoraprimeinternational.com;
• Submit an online enquiry, counselling or assessment form;
• Contact us through Facebook, Instagram, Messenger, WhatsApp, telephone or email;
• Register for study-abroad, visa, training, job-placement, travel or related services;
• Participate in events, seminars, campaigns or counselling sessions; or
• Provide documents for university, college, visa, scholarship, employment, travel or other applications.

By using our website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Nexora Prime International is an education, visa, career and related support consultancy operating from Bangladesh. Depending on the service requested, we may assist with:

• Study-abroad counselling;
• Course, university and destination selection;
• Admission and application support;
• Scholarship guidance;
• Visa-document preparation and submission support;
• Interview preparation;
• PhD application support;
• English-language and IT training;
• Job-placement guidance;
• Tours, travel and Umrah assistance;
• Accommodation, insurance, payment, attestation and other supporting services.

We act primarily as an adviser and application facilitator. Universities, colleges, employers, embassies, immigration authorities and other third parties make their own independent decisions.

2. Information We May Collect

2.1 Identity and Contact Information

We may collect:

• Full name;
• Date of birth;
• Gender, where required for an application;
• Nationality;
• Current and permanent address;
• Telephone and WhatsApp numbers;
• Email address;
• Emergency-contact information;
• Passport or national-identification details; and
• Photographs.

2.2 Academic and Professional Information

We may collect:

• School, college and university records;
• Certificates, transcripts and mark sheets;
• English-language test results, including IELTS, PTE, TOEFL or Duolingo scores;
• Curriculum vitae or résumé;
• Employment history;
• Training and professional qualifications;
• Study-gap explanations;
• Statements of purpose, research proposals and recommendation letters; and
• Preferred destination, institution, course and intake.

2.3 Financial and Sponsorship Information

Where required for admission, visa, travel or related services, we may collect:

• Sponsor details;
• Source-of-funds information;
• Bank statements or solvency documents;
• Income, employment, business or tax-related documents;
• Tuition-payment and transaction records;
• Scholarship information; and
• Information concerning the proposed method of funding.

We do not intentionally request online-banking passwords, card PINs or similar confidential login credentials.

2.4 Visa, Immigration and Travel Information

We may collect:

• Previous visa applications and outcomes;
• Immigration history;
• Travel history;
• Visa-refusal letters;
• Medical or insurance information where required;
• Accommodation and flight preferences; and
• Supporting documents requested by the relevant authority or institution.

2.5 Information Collected Through Facebook and Other Advertising Platforms

When you submit a Facebook or Instagram Instant Form, click a Messenger or WhatsApp advertisement, or respond to one of our campaigns, we may receive:

• Your name;
• Telephone number;
• Email address;
• Preferred study destination;
• Current qualification;
• English-language proficiency;
• Intended intake;
• Budget or funding preference; and
• Any answers you voluntarily provide.

The advertising platform may process additional information under its own privacy policy. We receive only the information made available to us through the form, message or advertising tools.

2.6 Website and Technical Information

When you use our website, we may automatically receive:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Pages visited;
• Referral source;
• Date, time and approximate duration of visits;
• Cookie identifiers;
• Form-submission events; and
• General website-interaction data.

This information may be collected through website logs, cookies, analytics tools or advertising technologies such as the Meta Pixel or similar measurement tools.

2.7 Communications

We may retain communications exchanged through:

• Email;
• Telephone;
• WhatsApp;
• Messenger;
• Social-media inboxes;
• Website forms;
• Counselling meetings; and
• Customer-service channels.

Calls or meetings will not be recorded without appropriate notice or consent where required.

3. How We Collect Information

We may collect information:

• Directly from you;
• From a parent, guardian, sponsor or authorised representative;
• Through our website and online forms;
• Through Meta/Facebook/Instagram lead forms;
• Through WhatsApp, Messenger, email or telephone;
• During counselling sessions, events or seminars;
• From an institution, university, employer or service provider involved in your application;
• From publicly available sources; or
• From referral partners, where lawful and appropriate.

If you provide information about another person, you confirm that you have permission to provide it and that the person has been informed about the intended use.

4. How We Use Your Information

We may use personal information to:

1. Respond to enquiries and provide counselling;
2. Assess general academic, financial or visa eligibility;
3. Recommend courses, institutions and destinations;
4. Prepare and submit admission or scholarship applications;
5. Assist with visa documentation and related procedures;
6. Communicate with universities, colleges, employers, travel providers and other relevant organisations;
7. Arrange counselling, interviews, events, training or appointments;
8. Provide PhD, IT-training, job-placement, travel, Umrah or supporting services;
9. Verify documents and application information;
10. Process service fees and maintain transaction records;
11. Send application updates, reminders and service notices;
12. Manage complaints and customer support;
13. Improve our website, advertisements and services;
14. Measure campaign effectiveness;
15. Prevent fraud, misuse, misrepresentation or security incidents;
16. Maintain records required for operational, contractual or legal purposes; and
17. Send promotional information where you have consented or where permitted by applicable law.

We will not use your information for a materially different purpose without appropriate notice or consent where required.

5. Communication and Marketing Consent

By submitting a website form, Facebook/Instagram lead form, Messenger enquiry or WhatsApp enquiry, you authorise Nexora Prime International to contact you about the requested service through:

• Telephone calls;
• SMS;
• WhatsApp;
• Messenger;
• Email; or
• Other contact details supplied by you.

Promotional messages may include information about:

• Upcoming intakes;
• Application deadlines;
• Scholarships;
• University events;
• Training programmes;
• New destinations; and
• Related Nexora Prime services.

You may ask us to stop promotional communications at any time by replying “Stop,” using an unsubscribe option where available, or contacting us directly. Essential communications concerning an active application or service may still be sent.

6. Legal and Operational Basis for Processing

Depending on the circumstances, we process information because:

• You requested a service or asked us to take steps before entering a service agreement;
• Processing is necessary to perform an agreed service;
• You provided consent;
• We have a legitimate operational interest in responding to enquiries, improving services, preventing fraud and maintaining security; or
• Processing is necessary to comply with applicable legal, regulatory, institutional or contractual requirements.

7. Sharing and Disclosure

We may share relevant information with:

• Universities, colleges and educational institutions;
• Authorised recruitment or admission partners;
• Scholarship bodies;
• Embassies, visa centres and immigration authorities;
• Employers and recruitment partners, where job-placement assistance is requested;
• Testing, training and examination providers;
• Insurance, accommodation, banking, payment and money-transfer providers;
• Travel, airline, hotel, Umrah and transportation providers;
• Document-attestation, translation, medical and verification providers;
• Website hosting, CRM, email, cloud-storage, analytics and advertising providers;
• Professional advisers, auditors or legal representatives; and
• Government, regulatory or law-enforcement bodies where disclosure is lawfully required.

We disclose only information reasonably relevant to the requested service.

We do not sell personal information to third-party advertisers.

8. International Data Transfers

Study-abroad and travel services necessarily involve communication with organisations outside Bangladesh.

Your information may therefore be transferred to, stored in or accessed from countries where:

• Your chosen institution is located;
• A university or recruitment partner operates;
• A visa or immigration application is processed; or
• A technology or service provider stores data.

Data-protection standards may differ between countries. We take reasonable steps to share information only with appropriate recipients and only for legitimate service purposes.

9. Cookies, Analytics and Advertising Technology

Our website may use cookies and similar technologies to:

• Keep the website functioning;
• Remember user preferences;
• Understand how visitors use the website;
• Improve website performance;
• Measure advertisement results; and
• Show relevant Nexora Prime advertisements.

Cookies may include:

Essential Cookies

Required for basic website functionality, security and form submissions.

Analytics Cookies

Used to understand traffic, page usage and website performance.

Advertising Cookies

Used to measure campaigns, build advertising audiences or show relevant advertisements through platforms such as Meta or Google.

You may control or delete cookies through your browser settings. Disabling some cookies may affect website functionality.

A cookie-consent banner should be displayed where required.

10. Data Security

We use reasonable administrative, organisational and technical safeguards designed to protect information against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Unlawful disclosure; and
• Destruction.

Measures may include restricted staff access, password protection, access controls, secure cloud services, backups and staff confidentiality requirements.

However, no internet transmission, email system, messaging platform or storage method is completely secure. We cannot guarantee absolute security.

11. Data Retention

We retain information only for as long as reasonably necessary to:

• Respond to an enquiry;
• Complete an admission, visa, employment, training or travel service;
• Maintain application and payment records;
• Resolve complaints or disputes;
• Meet institutional, contractual, accounting or legal obligations; and
• Protect against fraud or misrepresentation.

Unsuccessful or inactive enquiry records may be deleted, anonymised or securely archived after a reasonable period, subject to operational and legal requirements.

Application records may need to be retained longer where they relate to institutional applications, financial transactions, visa matters, complaints or continuing student support.

12. Your Rights and Choices

Subject to applicable law and legitimate institutional requirements, you may request:

• Confirmation of whether we hold your information;
• Access to personal information held about you;
• Correction of inaccurate or incomplete information;
• Deletion of information that is no longer required;
• Withdrawal of consent;
• Restriction of certain processing;
• Objection to direct marketing; or
• A copy of information you previously supplied.

We may request proof of identity before acting on a request.

Some information cannot be immediately deleted where retention is required for:

• An active application;
• Financial or accounting records;
• Legal claims;
• Fraud prevention;
• University or immigration requirements; or
• Compliance with applicable law.

13. Accuracy of Information

You are responsible for ensuring that the information and documents you provide are accurate, complete, genuine and current.

Please promptly notify us if your:

• Contact details;
• Passport;
• Academic information;
• Sponsor information;
• Financial circumstances; or
• Application details

change during an active service.

14. Children and Young Applicants

Our services may be used by applicants under the age of 18.

Where an applicant is a minor, we may require consent or involvement from a parent or legal guardian before:

• Entering into a service arrangement;
• Collecting sensitive documents;
• Processing payments;
• Submitting applications; or
• Sharing information with institutions or authorities.

Parents or guardians should contact us if they believe a minor has submitted information without appropriate permission.

15. Third-Party Websites and Platforms

Our website may link to:

• University websites;
• Visa or embassy websites;
• Payment platforms;
• Social-media platforms;
• Travel providers; and
• Other third-party services.

We do not control these third parties and are not responsible for their privacy practices. Users should review the relevant third-party privacy policies before submitting information.

16. Photographs, Testimonials and Success Stories

We will seek appropriate permission before intentionally publishing an identifiable student’s:

• Photograph;
• Video;
• Testimonial;
• Offer letter;
• Visa-success information; or
• Application story

for promotional purposes.

Sensitive identifiers, such as passport numbers, dates of birth, addresses, identification numbers and financial details, should be removed or obscured before publication.

Consent for promotional use may be withdrawn for future publication by contacting us. Withdrawal may not affect materials already lawfully published or distributed.

17. Data Breach Response

If we become aware of a security incident affecting personal information, we will:

• Investigate the incident;
• Take reasonable containment and corrective action;
• Assess potential risk; and
• Notify affected individuals or relevant authorities where required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our services;
• Technology;
• Advertising practices;
• Institutional requirements; or
• Applicable laws and regulations.

The revised policy will be published on this page with an updated “Last Updated” date. Material changes may also be communicated through the website or other appropriate channels.

19. Contact Us

For questions, correction requests, deletion requests or privacy concerns, contact:

Nexora Prime International

Office:
House 160, Road 6, Block D
Mohanagar Project, West Rampura
Dhaka, Bangladesh – 1219

Telephone:
01335-625960
01348-133590

Email:
nexoraprimeinternational@gmail.com

Website:
nexoraprimeinternational.com

Please use the subject line “Privacy Request” for privacy-related emails.